Privacy Policy
batman11

1 Introduction

This Privacy Policy is an official document that explains the personal information management practices of batman11, an online gambling platform operating under international licensing that provides services to adults aged 21 and above in Malaysia.

By registering for or using any batman11 service — including online slots, live casino, sports betting, virtual sports, live betting and arcade games — you are considered to have read, understood and agreed to the terms set out in this Privacy Policy.

batman11 is committed to ensuring that every piece of information you share with us is handled with full responsibility, transparency and in accordance with internationally recognised data security standards.

2 Personal Information We Collect

batman11 collects various categories of information depending on the type of interaction you have with our platform. This collection occurs directly through the registration process and account activity, or automatically through your use of the platform.

Information you provide directly:

• Full name as shown on your identity card (MyKad) or valid identification document
• Date of birth, for the purpose of verifying the minimum age requirement of 21 years
• Active email address and mobile phone number
• Username and account password chosen by you
• Payment method information including e-wallet details, bank account details and cryptocurrency wallet addresses
• Identity verification documents requested during the Know Your Customer (KYC) process

Information collected automatically:

• Device IP address and general location information (country and region)
• Device type, operating system and web browser version
• Session data, including pages visited, session duration and navigation patterns within the platform
• Complete records of deposit and withdrawal transactions
• Gaming activity history including bets placed and game results
• Communication logs with the batman11 customer support team

3 Purpose of Using Personal Information

Every piece of data we collect is used only for legitimate and necessary purposes to ensure the smooth operation of batman11 services. The following are the main purposes for which the information is used:

• Account Management: Creating, verifying and maintaining your member account, including processing new registrations and managing profile information.
• Financial Transaction Processing: Handling all deposit and withdrawal activities through Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrencies such as USDT, BTC and ETH securely and efficiently.
• Identity Verification and KYC: Meeting the identity verification requirements set by our international licensing authority, including verification of the minimum age requirement of 21 years.
• Platform Security: Detecting and preventing any fraudulent activity, multi-account use, money laundering or other security threats that could affect the integrity of the platform.
• Service Communications: Sending important notifications related to accounts, transactions, policy updates or critical security information to members via email or within the platform.
• Customer Support: Providing effective assistance through live chat and email in Malay and English, including resolving any reported account or transaction issues.
• Service Improvement: Analysing aggregate platform usage patterns for the purpose of improving user experience and developing relevant new features.

4 Disclosure of Information to Third Parties

batman11 does not sell, rent or disclose member personal information to third parties for marketing purposes without your explicit consent. However, there are a limited number of situations where data sharing may occur:

• Payment Service Providers: Transaction information that needs to be shared with payment processors such as FPX gateways, e-wallet providers and cryptocurrency exchange platforms in order to carry out fund transfers.
• Technology Service Providers: Technical partners who assist in operating the platform infrastructure, cybersecurity and cloud computing, subject to strict confidentiality agreements.
• Regulatory Authorities: When required by law, court order or the international licensing body under which we operate, we may need to disclose certain information to the relevant authorities.
• Game Service Providers: Limited game session information may be shared with game developers whose products our platform uses, solely for technical and compliance purposes.

5 Data Security and Protection

batman11 continuously invests in robust cybersecurity infrastructure to ensure member data is protected at all times. The security measures we implement include:

• 256-bit SSL encryption for all data transmissions between your device and batman11 servers
• Threat detection systems and security monitoring that operate around the clock
• Layered access controls ensuring that only authorised personnel can access sensitive member data
• Regular security assessments and penetration testing by independent security experts
• Structured incident response procedures to address any security breach promptly
• Password storage using irreversible hashing algorithms

While we take all reasonable steps to protect your data, no system is completely immune. We therefore encourage members to also take precautions, including using strong passwords, not sharing login credentials, and contacting us immediately if you suspect any suspicious activity on your account.

6 Use of Cookies and Tracking Technologies

batman11 uses cookies and similar tracking technologies to improve user experience and maintain the security of your login session. The cookies we use include:

• Essential Session Cookies: Required to maintain your login and enable smooth navigation within the platform. These cookies cannot be disabled without affecting the basic functions of the platform.
• Preference Cookies: Store your personal settings such as preferred language and display preferences for a more convenient experience on return visits.
• Analytics Cookies: Collect anonymous statistical data about platform usage patterns to help us understand how members interact with batman11 and make meaningful improvements.
• Security Cookies: Used to detect fraudulent activity, bots, or suspicious login attempts to protect your account.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect your ability to fully use the features on the batman11 platform.

7 Member Rights Relating to Personal Data

As a batman11 member, you have several clear rights regarding the personal information we hold about you:

• Right of Access: You have the right to request a copy of the personal information we hold about you. This request will be processed within a reasonable time.
• Right of Correction: You may request the correction of any inaccurate or outdated information in your records. Basic information can be updated directly in your account settings.
• Right of Deletion: You may request the deletion of your personal information, subject to legal and licensing compliance requirements that oblige us to retain certain records for a specified period.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we process your data while any raised issues are being resolved.
• Right to Object: You have the right to object to the processing of your data for specific purposes, including direct marketing where applicable.

To submit any request relating to the above rights, please contact the batman11 customer support team via live chat or email at [email protected]. We will respond within a reasonable time.

8 Data Retention Period

batman11 retains members' personal information only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by the legal and international licensing obligations we comply with.

• Active Account Data: Retained for the duration that your account is active and in use on the batman11 platform.
• Financial Transaction Records: Retained for the period specified by applicable financial compliance and audit requirements, typically between five and seven years.
• KYC and Identity Verification Data: Retained in accordance with the minimum requirements set by the licensing authority to ensure compliance with anti-money laundering regulations.
• Communication Logs: Records of interactions with customer support are retained for dispute resolution and service improvement purposes.

Once the retention period expires, or after an account is fully closed and all obligations are settled, your data will be securely deleted or anonymised in accordance with industry-standard procedures.

9 Changes to This Privacy Policy

batman11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technological developments. Any changes made will take effect on the date stated in the latest version of this document.

When significant changes are made to this policy, batman11 will notify members through one or more of the following methods:

• In-platform notification during your login session
• Notification via email to the address registered to your account
• An update to the "Last Updated" date clearly visible at the top of this document

10 Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how batman11 handles your personal information, our team is ready to assist through the following channels:

For official requests relating to personal data such as access, correction, or deletion requests, please contact us by email stating your account number and the type of request you are submitting. We will verify your identity before processing any request to ensure the security of your data.